SpreadsheetKakobuy QC photos, inspection scope and the return window
What the free warehouse check covers, how to read the photos of a popular item, which paid extras are worth it, and the exact rules for returning or cancelling.
What QC means at Kakobuy
QC is short for quality check, the inspection at the warehouse after an item is stored and before it can be shipped. At Kakobuy it is free. Its scope is fixed by help articles 76 and 89: appearance, model, style and size; clothing, bags, suitcases and shoes are opened; sealed packs are not; electronics are checked for accessories and physical damage, not function.
Between the statuses Has been stored and Available for shipment the item is inspected, weighed and shelved. That is the stage to watch.
How to check QC photos of a hot-selling item
Work through the photos in a fixed order, so popularity does not sway you:
- Size label and colour against your order and your remark. This is the part the inspector also checked.
- Shape and proportions against the shop's own detail photos, not the hero shot.
- Logos, prints and hardware against the best buyer photo you found. Placement and size differ most between production runs.
- Anything the photos do not show. Write it down and order an extra photo with the exact request.
Do this on the day the item is stored. The return window is short and the clock is already running.
Paid and free photo extras
Two services extend the free check. The personalised photograph costs 2 yuan per photo, is ordered after the item is in stock, and has a published 24-hour target in the captured terms; write the OG number and your request in the remarks (help article 114). The parcel photo service is free: tick it when you submit the waybill and you get three photos of the packed parcel, including its weight for actual-weight lines (help article 118).
For popular items the first one does the real work. The number of standard QC photos per item is not published, so if you need a measurement, a label or a close-up, buy the photo rather than hope it is included.
Cancelling and returning: the status decides
What you can undo depends on where the order is (help article 87):
- Paid: contact customer service to cancel.
- Processing: bought but not yet sent by the merchant; Kakobuy cancels and the money returns to your balance.
- Mailed: the merchant has shipped; a return depends on the seller, and return freight may come out of the refund.
- Warehouse: article 87 describes a 14-day exchange request and a 5-day return request, while article 51 describes a separate eligible 5-day guarantee. Confirm the applicable rule promptly. Captured exchange/return timing ranges depend on seller acceptance, receipt and confirmation; they are not guaranteed completion dates.
The captured guarantee uses 120 hours from the next hour after Stocked in for eligible requests, with product/condition exclusions and seller approval. Its service-fee table lists a first-operation waiver subject to conditions, excluding Prime members from that waiver; later rows are 2–5, 6–9 and “Over 10.” Do not assume the meaning of the exactly-ten boundary or the accepted reason. Ask for the applicable return or exchange service fee and freight before proceeding.
Refunds to your card or wallet
An accepted cancellation or seller return can credit Kakobuy balance. An eligible unused-recharge refund is a separate process through the original payment route. Article 104’s captured application condition is more than two days after successful recharge; channel timing estimates differ and the remittance paragraph describes extra review. Confirm eligible amount, deduction and provider reference rather than adding every published timing into one promise.
For a sold-out item, reconcile the cancelled order and actual balance credit first. Before requesting withdrawal, ask which original recharge or payment record applies and which deductions remain. A balance entry alone does not prove a bank refund is complete or that every balance amount has the same withdrawal conditions.
Make an evidence request answerable
Ask for one visible check: the size label, a flat chest measurement with a tape, or a close-up of the damaged area. Keep the selected variant and order reference beside it. A general request to check quality does not define what would resolve your concern.
A return request is not an accepted return
Record the request date, reason, supporting images and seller reply. If support asks for more evidence, ask whether anything else must happen before the applicable deadline. Keep the item’s tags and packaging until the return instructions are clear.
Once accepted, reconcile the service fee, domestic freight and expected balance credit. If the final amount differs, identify the disputed line rather than asking only “where is my refund?” Use the official order-support channel with the original and final records.